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Security and protection

How we protect your money

Not a list of promises. A list of things the system will not let happen.

No unverified receiver

Money cannot reach anyone who has not proved their identity and their own Thai bank account.

Four hard limits

What cannot happen, by design.

Each of these is enforced in the payment flow, not left to good intentions.

Read our trust page
No open amounts

Every payment settles an amount your receiver confirmed for your specific stay.

No balances

Paydeck never holds your money. There is nothing sitting in an account to lose.

No surprise totals

The exact baht total is on screen before you confirm. Never after.

Your card details

We never see your card number.

Card details go straight to our certified payment partner and are handled inside their systems. Your full card number and security code never touch Paydeck's servers and are never stored by us. When you pay again, you are using a token, not a copy of your card sitting in our database.

A laptop and coffee on an outdoor balcony desk
Add a card

Your host's bank details

You could not enter them if you tried.

There is no field anywhere in Paydeck for a receiver's bank account. Your host adds it themselves inside our payment partner's own verification flow. A message asking you to use a different bank account cannot change the verified payout details, because those details were never yours to enter.

A host at a seaside bar at golden hour
Your bank

Your record

Both sides hold the same receipt.

Every payment produces a receipt naming the property, the period and the purpose, identical on your phone and your host's. Disputes about what was paid, and for what, mostly die at that point. The evidence already exists and neither side wrote it alone.

A traditional Thai house in a green garden
Receipt

Paydeck staff will never ask for your password, your full card number or a verification code. Anyone who does is not Paydeck.

Your part

Three habits that make you very hard to defraud.

  • Pay inside the app, never by a link someone sent you

    We will never email or message you a payment link. If a message asks you to pay somewhere else, it is not us.

  • Check the total before you confirm, every time

    The payment, the service fee and the total are three separate lines. If the total is not what you expected, stop.

  • Keep your device locked and your app updated

    Biometric unlock plus a current app version closes most of what remains. If your phone goes missing, tell us the same day.

Three habits

What keeps a payment safe

Bangkok condominium towers at dusk

Only verified receivers

Money can only reach someone who has proved who they are. There is no way to pay a stranger.

You confirm every amount

Nothing is charged until you have seen the exact total and agreed to it.

Your bank checks you

Card payments go through your own bank's verification, not around it.

Protection questions.

Tell us the same day at help@paydeck.th, with whatever you have. A payment reported immediately has options a payment reported weeks later does not: it may be reversible, and card payments carry dispute rights that bank transfers never do.

Safe by structure, not by promise.

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