Living in Thailand
Your first week in Thailand, without the admin scramble.
A calm order for the practical jobs that make everything else easier: your address, phone, transport, home records and first local routines.
Saurabh23 August 2026
Security and protection
Lost your phone? Start here.
Tell us today, and we will lock your account to new devices while you sort the rest out.
Do these now
Four steps, in this order.
1
Tell us
Email help@paydeck.th from any address you can reach, with the phone number or email on your Paydeck account. We will suspend sign-in on new devices straight away.
2
Lock the device itself
Use Find My iPhone or Find Hub to lock and erase it remotely. That is faster and more complete than anything we can do from our side.
3
Tell your mobile provider
Ask them to block the SIM. It stops anyone receiving the codes we send to your number.
4
Sign in on your new device
Once you have a phone and your number back, sign in as normal. We will re-verify it is you before your account reopens.
If money was moved that you did not authorise, say so in the same email. Do not wait until you have the full picture.
What is not at risk
Some reassurance, while you deal with it.
There is nothing stored to drain
Paydeck never holds your money. Losing the phone is not losing funds.
Your card is not stored on the device
Card details live with our payment partner, behind their own authentication.
Payments still need your bank
A new payment can still be challenged by your bank's own verification, which the thief cannot pass.
What we do once you tell us.
We will never ring you and ask for a code, a password or your card number, not even after you report a device lost. That call is the scam that follows the theft.
A lost phone is not a lost account
Your records are not on the handset
Receipts, leases and payment history live in your account, not on the device. Sign in somewhere else and they are all still there.
Tell us and we will hold everything.
help@paydeck.th, any time, from any address.